​Janana Organic Foods

Janana Organic Foods Pty Ltd
("we", "us", "our")

This website is operated by Janana Organic Foods Pty Ltd. By accessing this website or placing an order, you agree to the terms set out below.

 

Products
All products sold on this website are pink Himalayan salt.
Products are food-grade, shelf-stable, and do not carry a use-by date.
All prices are listed in Australian Dollars (AUD) and include GST unless stated otherwise.

 

Payments
Payments are securely processed via Wix using third-party payment providers (currently Stripe).
We do not store, process, or have access to your credit or debit card details at any time.
Additional payment methods (such as PayPal, Apple Pay, or Google Pay) may be offered in the future.

 

Shipping & Delivery
Orders are shipped from Australia to domestic and selected international destinations, subject to destination availability and courier services.

Please double-check your delivery address on your order confirmation prior to shipping.
Orders are typically dispatched within 1–3 business days after payment confirmation.
Estimated delivery timeframes from the date of dispatch:

 

Australia: generally within 7–14 business days

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International orders: delivery times vary depending on destination, courier, and customs processing
Shipping costs are calculated at checkout.

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Express / Priority Deliveries
If you require express or priority shipping, you must contact our customer service team prior to placing your order so availability and pricing can be confirmed.

Once an order has been dispatched, we are not responsible for delays caused by courier services, customs authorities, or events outside our control.

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Refunds & Returns
We comply fully with the Australian Consumer Law (ACL).
You are entitled to a replacement or refund if the product is faulty, damaged, or not as described.
Due to the nature of our product (food-grade salt), we do not accept returns or offer refunds for change of mind.

If there is an issue with your order, you must contact our customer service team within 14 days of receiving your order so the matter can be assessed.

Order details may be required to assess refund or replacement requests.

Approved refunds will be processed to the original payment method.

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Privacy Policy
We collect personal information only where necessary to process orders, arrange delivery, provide customer support, and meet legal obligations. This may include your name, contact details, shipping address, and order information.
Payments are handled securely by third-party providers via Wix. We do not store payment information.
Personal information is used solely to fulfil your order and provide required customer service and is not retained longer than necessary, except where required by Australian law.
We do not sell, rent, or trade personal information. Information is shared only with essential service providers (such as payment processors and couriers) or where required by law.
You may contact us at any time to request access to or correction of your personal information.

 

Customer Service & Contact
All enquiries relating to orders, shipping, refunds, or special requests must be directed to our customer service team via our official contact channels.
For security and compliance reasons, we do not handle order or payment matters through social media messages.

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General
Customers are responsible for providing accurate delivery and contact details at checkout.
We reserve the right to cancel or refuse orders in cases of pricing errors, stock availability issues, or suspected misuse of the website.

All content on this website, including text, images, logos, and branding, is the property of Janana Organic Foods Pty Ltd and may not be used without permission.

These terms are governed by the laws of Australia.